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UC, Unified Communications & the Brooklyn Bridge

UC-Unified-Communications

[Photo Credit: Joel Greenberg, click photo to access his website]

What is Unified Communications ?

Ask ten friends to define Unified Comunications or look at five UC vendors’ websites and try to reconcile their depictions into one coherent definition.

Hyoun Park, Telecom and Unified Communications Research Analyst at Aberdeen Group, has a fun animation about Unified Communications.

If you don’t want to watch, I’ll give you my takeaways.

People say UC is: …read more…

Telework: Real-life results

Given the controvery over telework and the many opinions and meta-arguments voiced over the past few weeks, it seems important to get back to real world data.

Below are a few statistics from a European company that implemented a telework program:

  • Productivity increase 15%
  • Short illness decrease 20%
  • Employee satisfaction increase 9%
  • Commuter kilometers traveled decrease 30%
  • Required office space decrease 50%
Source: Presentation at Wainhouse Research UC&C Summit by Bart Martens, Telecom Manager RWE/Essent
 

The clear message from this presentation was that technology alone isn’t the solution.  These results were realized in large part due to strong implementation support and ongoing management (and measurement) of the results.

Another interesting message is that the savings pay for a lot of nice extras.  For example, the company gave employees bluetooth headsets, desks, chairs, laptops or as they called it: a “suitcase” for telework to make sure that the employee was comfortable and had the tools to  be productive at home.  These things were “given” to the employees (a perk for them) and in the end cheaper than the company managing inventory in thousands of additional “offices.”